25 enterprise tech predictions and goals for 2025, from APAC CIOs
Alex Chi – Chief Information Digital Officer (S P Setia) In 2025, AI will transform into ‘everyday AI’ — affordable, utility-based, and accessible to all. From simplifying daily tasks to boosting personal productivity, it will empower individuals to level up their skills and unlock new opportunities. For businesses, this means reimagining their offerings to keep pace, as ‘good enough’ won’t cut it anymore. The challenge will be staying competitive in a world where AI amplifies expectations, requiring a growth mindset and clarity on the ultimate goal. As AI becomes a natural extension of our lives, those who embrace it with purpose will thrive. Alex Tan – Group Chief Information Officer (Yinson) As 2025 unfolds, we foresee a shift in the technology landscape: The generative AI (genAI) frenzy will give way to pragmatic applications, commencing with bespoke in-house chatbots that streamline operations. AI-infused software-as-a-service (SaaS) solutions will become the norm, elevating business efficiency. Meanwhile, the narrowing air gap in industrial control systems (ICS) will propel operational technology (OT) security to the forefront — necessitating robust and proactive measures. Furthermore, the year will mark a significant leap towards the democratisation of IT — with citizen IT and fusion teams playing pivotal roles in bridging the gap between technology and business strategies, fostering a culture of inclusive innovation. Christian Piccardi – Chief Information Officer (Mox Bank) In 2025, Mox will extend the use of AI and automation to enhance customer support, decision-making, and operational efficiency while exploring AI co-piloting to augment tech capabilities. We will also incorporate emerging application ecosystems such as HarmonyOS into our environment to broaden customer coverage and serviceability. Continuing the migration to multi-/hybrid-cloud environments for flexibility and scalability will be another focus area and equally important is further strengthening of cloud security and compliance practices. From a workforce perspective, Mox will increase investment in training and up-skilling measures to support our people in the use of new technologies and digital tools. Chua Yong Howe – Chief Digital Officer (UEM Edgenta) 2025 will be the year of AI agents redefining digital transformation. These autonomous agents — capable of partially or fully taking over human roles — will dominate trends like service-as-software. In green- and smart-building management, AI agents paired with the internet of things (IoT) will handle routine metrics, issue alerts, and autonomously schedule maintenance crews for optimal efficiency. My goal this year is to revolutionise facility management by deploying AI agents to augment maintenance teams, shifting from manual to highly autonomous operations. Additionally, we aim for AI agents to handle over 90% of contact centre tasks, streamlining customer interactions and driving transformative efficiency. Cornelius Budianto – Director, IT (Kompas Gramedia) GenAI will transform customer interactions with more dynamic and personalised experiences. Today, many chatbots leave customers feeling disconnected — especially as companies make human customer service harder to access. By 2025, genAI will bridge this gap by deeply understanding customer needs and delivering tailored solutions like personalised recommendations and targeted marketing. Smarter AI chatbots will offer empathetic and efficient support, while predictive analytics proactively resolves issues. This shift will streamline operations and lower costs but still enhance customer satisfaction and business growth. Daniel Suraboyini – Global Chief Information Officer (SIPEF) Digital transformation goals for SIPEF Group in 2025 will focus on driving innovation and operational efficiency through key projects like Project Horizon and Program Fruit (automation, drones, IoT, and AI initiatives). This year, we will automate all our tanks across our mills for real-time product information with accurate storage and forecasting information. The three-phase project plan of Program Fruit is advancing as we bring in AI for management reporting as well as descriptive and predictive analytics with a goal towards genAI. 2025 will see drones as part of our operational support to enhance the capabilities for large-scale plantation activities from pesticide-spraying to fruit-harvesting. Thanks to our SIPEF management for their continuous support and encouragement in overcoming challenges, ensuring stabilisation, and aligning digital strategies with regional organisational goals. Dr Darron Sun – Head of Information Technology (Hong Kong Housing Society) Digital transformation will be all about smarter, faster, and more connected experiences in 2025. AI and machine learning will dominate, powering hyper-automation and real-time decision-making. Edge computing — boosted by 5G — will make data processing quicker and more efficient, especially for IoT devices. Quantum computing might start showing practical uses, while blockchain will keep reshaping finance and digital ownership. Extended reality will become more mainstream, transforming industries like retail and healthcare. Sustainability will also be huge, with green tech and carbon tracking tools gaining traction. Also, expect digital twins and autonomous systems to revolutionise industries like manufacturing and logistics. Exciting times ahead! Dave Chen – Head of Information Technology (Hong Kong Trade Development Council) AI Integration — the focus will be on the business value AI brings, emphasising its practical applications. AI running at the edge will gain traction, enabling faster responses and supporting a wider range of use cases. Cybersecurity — this remains a top priority, with increased resources to combat phishing through user awareness programs. Data and AI governance will also be a key focus, ensuring the secure and ethical use of information. Together, these advancements in AI and cybersecurity will drive significant digital transformation — creating more efficient, secure, and responsive systems across various industries. Exciting developments ahead! Franky Lam – Associate Director of Information Technology (Hong Kong-Shenzhen Innovation and Technology Park) An increasing number of enterprises are leveraging AI across various domains to enhance operational efficiency, create new business values, and improve decision-making. However, it is crucial for organisations to prioritise AI governance — including regular risk assessments of data involved in AI automation — to mitigate potential side effects. Edge computing in hybrid- and multi-cloud environments will become more prevalent, facilitating data processing closer to the source for quicker insights within a more flexible and scalable cloud infrastructure. Additionally, senior management is increasingly focused on the sustainability of digital transformation initiatives in response to stakeholders and societal demands for corporate responsibility. Furthermore, 5G and IoT technologies play a pivotal role in driving many digital transformation initiatives by enabling
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