Interactive Voice Response (IVR) is a wonderful tool that helps businesses and their customers get more done in less time. Because people share sensitive data over the system — personal information, patient information, credit card numbers, and so on — IVR compliance is a nontrivial consideration. The most impactful IVR regulations come from the Payment Card Industry Data Security Standard (PCI DSS) and the Telephone Consumer Protection Act (TCPA), but there are others. I’ll cover everything you need to know about IVR compliance in this post and provide tips for finding vendors that offer the features you need to minimize your regulatory burden and simplify compliance. 1 RingCentral RingEx Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Medium (250-999 Employees), Large (1,000-4,999 Employees), Enterprise (5,000+ Employees) Medium, Large, Enterprise Features Hosted PBX, Managed PBX, Remote User Ability, and more 2 Talkroute Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features Call Management/Monitoring, Call Routing, Mobile Capabilities, and more Managing risk with IVR compliance When it comes to IVRs, several compliance risks are associated with the use of tools that automate functions for boosting revenue — such as collecting payments and scheduling callbacks with prospective or existing customers. The top risks you’ll face as an organization when accepting payments via IVR include the following: Data breaches: When your company accepts card payments and financial information, it becomes a prime target for hackers to steal credit card information. However, if the organization that suffers a data breach is PCI-DSS compliant, its penalties are significantly lowered due to that adherence. Legal action: Data breaches can result in legal action from all affected parties (including credit card companies), which can be very costly and punitive. Complaints and disputes: Improper routing and long call wait times can lead to many unsavory outcomes, especially when money is involved. This dissatisfaction can cause customers to abandon calls in frustration or even switch to competitors. Negative brand perception: One of the main intangible losses a business can face is irreversible damage to its reputation, which is what a data breach caused by lax IVR compliance can inflict. Compliance issues and penalties: Failing to adhere to PCI-DSS standards can result in hefty fines, increased transaction fees, or even the loss of the ability to process credit card payments. The major credit card companies, namely MasterCard, Visa, Discover, and AMEX, formed PCI SSC, and they are the ones who dole out fines for violations. For instance, failure to meet PCI-DSS compliance requirements for over seven months can cost up to $100,000 per month. Additionally, more specific penalties include penalties of $5,000 per month (for low-volume clients) and $10,000 per month (for high-volume clients) if the non-compliance is between 1 to 3 months. If the non-compliance is between 4 to 6 months, the penalties jump to $25,000 per month (for low-volume clients) and $50,000 per month (for high-volume clients). It is important to note that these violations aren’t the same as those imposed by government regulations. With IVR compliance, card brands will impose fines on the payment processor for violations, who, in turn, penalize the responsible merchant. Keep in mind that most risks and penalties can be managed and absorbed relatively easily by institutions like large banks, but if you are a small business, it could lead to bankruptcy. To mitigate the risks, it’s a good idea to incorporate or implement the built-in compliance features of many IVR services. Encryption and data loss prevention measures You must ensure that credit card information is never transmitted across the network in plain text. It is incumbent upon contact centers to mandate that financial data must be encrypted in use, transit, or at rest. Furthermore, point-to-point encryption (P2PE) standards, which are a comprehensive list of security requirements, must be implemented by P2PE providers. Adhere to PCI DSS and other security best practices IVR platforms must implement appropriate data retention policies that won’t jeopardize your customer information. For instance, while handling credit card payments, sensitive authentication data such as CVV/CVV codes cannot be stored after authorization. Moreover, call centers must not store any card data and therefore need to dispose of all stored credit card information. Use an IVR with built-in compliance solutions If you lack the resources or time to build a secure system infrastructure yourself, embracing an existing IVR-compliant payment platform is a viable option. You’ll most likely want to seek a PCI-compliant hosted IVR service provider that implements secure payments — because, apart from taking care of various delivery aspects, one of the advantages is that it removes the need for live agents to handle sensitive card information. In this descoped environment, you eliminate the risk of data breaches caused by mishandled sensitive information. Of course, you’ll also want your solution to be cost-effective and easy to deploy. Check out my guide to IVR pricing if you are unfamiliar with these products — divining the true cost of these systems can be a little confusing. In any case, finding the right IVR provider for you comes down to investigating the following six prospective features. SEE: Learn why you should use a hosted IVR rather than hosting your own.  Six important features for IVR compliance 1. Compliance certifications I thought about not including this on the list because it’s common sense — but this is a post about compliance, so I am not taking any chances. It’s crucial to confirm the provider holds the necessary compliance certifications to ensure secure and lawful operations. Key certifications to look for include: PCI-DSS (Payment Card Industry Data Security Standard). ISO 27001 (International Organization for Standardization – Information Security Management). SOC 2 (System and Organization Controls 2). GDPR (General Data Protection Regulation). CCPA (California Consumer Privacy Act). For healthcare-related use cases, HIPAA (Health Insurance Portability and Accountability Act) compliance is especially important. The business phone service or IVR provider must be prepared to sign a Business Associate Agreement

Termite is quickly making itself a name in the ransomware space. The threat actor group claimed responsibility for a November cyberattack on Blue Yonder, a supply chain management solutions company, according to CyberScoop. Shortly afterward, the group was linked with zero day attacks on several Cleo file transfer products.   How much damage is this group doing, and what do we know about Termite’s tactics and motives?   New Gang, Old Ransomware  Termite is rapidly burrowing into the ransomware scene. While its name is new, the group is using a modified version of an older ransomware strain: Babuk. This strain of ransomware has been on law enforcement’s radar for quite some time. In 2023, the US Department of Justice indicted a Russian national for using various ransomware variants, including Babuk, to target victims in multiple sectors.   Babuk first arrived on the scene in December 2020, and it was used in more than 65 attacks. Actors using this strain demanded more than $49 million in ransoms, netting up to $13 million in payments, according to the US Justice Department.   While Babuk has reemerged, different actors could very well be behind its use in Termite’s recent exploits.   “Babuk ransomware was leaked back in 2021. The builder is basically just the source code so that anyone can compile the encrypting tool and then run their own ransomware campaign,” says Aaron Walton, threat intelligence analyst at Expel, a managed detection and response provider.   Related:Quantum-Proofing Your IT Systems How is Termite putting the ransomware to work?  “Researchers have found that the group’s ransomware uses a double extortion method, which is very common these days,” Mark Manglicmot, senior vice president of security services at cybersecurity company Arctic Wolf, tells InformationWeek. “They extort the victim for a decryptor to prevent the release of stolen data publicly.”   A new ransomware group is not automatically noteworthy, but Termite’s aggression and large-scale attacks early on in its formation make it a group to watch.   “Usually, these groups start with smaller instances and then they kind of build up to something bigger, but this new group didn’t waste any time,” says Manglicmot.  Termite’s Victims  Termite appears to be a financially motivated threat actor. “They’re attacking victims in different countries across different verticals,” says Jon Miller, CEO and cofounder of anti-ransomware platform Halcyon. “The fact that they’re executing without a theme makes me feel like they’re opportunist-style hackers.”   Related:Finding Your Shadow: Can Shadow IT Be Controlled? Termite has hit 10 victims thus far, in sectors including automotive manufacturing, oil and gas, and government, according to Infosecurity Magazine.   The group does have victims listed on its leak site, but it is possible there are more. “Maybe we could guess that there might be another handful that have paid ransom or have negotiated to stay off of [the] data leak site,” says Walton.   Given the group’s aggression and opportunistic approach, it could conceivably execute disruptive attacks on other large companies.   “Termite seems to be bold enough to impact a large number of organizations,” says Walton. “That is normally a risky tactic that really brings the heat on you much faster than just … hitting one organization and avoiding anything that could severely damage supply lines.”  The attack on Blue Yonder caused significant disruption to many organizations. Termite claims it has 16,000 e-mail lists and more than 200,000 insurance documents among a total of 680GB of stolen data, according to Infosecurity Magazine.   The ransomware attack caused outages for Blue Yonder customers, including Starbucks and UK supermarket companies Morrisons and Sainsbury’s, according to Bleeping Computer.   Termite’s exploitation of a vulnerability in several Cleo products is impacting victims in multiple sectors, including consumer products, food, shipping, and trucking, according to Huntress Labs.    Related:Why SOC Roles Need to Evolve to Attract a New Generation Ongoing Ransomware Risks  Whether Termite is here to stay or not, ransomware continues to be a risk to enterprises. “With certain areas of the globe being destabilized, we could see even more of these types of behaviors pop up,” says Manglicmot.   As enterprise leaders assess the risk their organizations face, Miller advocates for learning about the common tactics that ransomware groups use to target victims.   “It’s really important for people to go out and educate themselves on what ransomware groups are targeting their vertical or like-sized companies,” he says. “The majority of these groups use the exact same tactics over and over again in all their different victims.”  source

By Lauren Berg ( December 12, 2024, 11:26 PM EST) — Fourteen North Koreans have been indicted in Missouri federal court on charges related to a long-running scheme to obtain remote information technology jobs at U.S. companies and nonprofit organizations, raking in at least $88 million for the regime, the U.S. Department of Justice announced Thursday…. Law360 is on it, so you are, too. A Law360 subscription puts you at the center of fast-moving legal issues, trends and developments so you can act with speed and confidence. Over 200 articles are published daily across more than 60 topics, industries, practice areas and jurisdictions. A Law360 subscription includes features such as Daily newsletters Expert analysis Mobile app Advanced search Judge information Real-time alerts 450K+ searchable archived articles And more! Experience Law360 today with a free 7-day trial. source

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More OpenAI finally added long-awaited video and screen sharing to its advanced voice mode, allowing users to interact with the chatbot in different modalities. Both capabilities are now available on iOS and Android mobile apps for ChatGPT Teams, Plus and Pro users, and will be rolled out to ChatGPT Enterprise and Edu subscribers in January. However, users in the EU, Switzerland, Iceland, Norway and Liechtenstein won’t be able to access advanced voice mode. OpenAI first teased the feature in May, when the company unveiled GPT-4o and discussed ChatGPT learning to “watch” a game and explain what’s happening. Advanced voice mode was rolled out to users in September. Credit: OpenAI Users can access video via new buttons on the advanced voice mode screen to start a video.  OpenAI’s video mode feels like a video call like Facetime, because ChatGPT responds in real time to what users show in the video. It can see what is around the user, identify objects and even remember people who introduce themselves. In an OpenAI demo as part of the company’s “12 Days of Shipmas” event, ChatGPT used the video feature to help brew coffee. ChatGPT saw the coffee paraphernalia, instructed when to put in a filter and critiqued the result.  It is also very similar to Google’s recently announced Project Astra, in which users can open a video chat, and Gemini 2.0 will respond to questions about what it sees, like identifying a sculpture found in a London street. In many ways, these features are more advanced versions of what AI devices like the Humane Pin and the Rabbit r1 were marketed to do: Have an AI voice assistant respond to questions about what it’s seeing in a video.  Sharing a screen  The new screen-sharing feature brings ChatGPT out of the app and into the realm of the browser.  For screen share, a three-dot menu allows users to navigate out of the ChatGPT app. They can open apps on their phones and ask ChatGPT questions about what it’s seeing. In the demo, OpenAI researchers triggered screen share, then opened the Messages app to ask ChatGPT for help responding to a photo sent via text message.  However, the screen-sharing feature on advanced voice mode bears similarities to recently released features from Microsoft and Google.  Last week, Microsoft released a preview version of Copilot Vision, which lets Pro subscribers open a Copilot chat while browsing a webpage. Copilot Vision can look at photos on a store’s website or even help play the map guessing game Geoguessr. Google’s Project Astra can also read browsers in the same way.  Both Google and OpenAI released screen-sharing AI chat features on phones to target the consumer base who may be using ChatGPT or Gemini more on the go. But these types of features could signal a way for enterprises to collaborate more with AI agents, as the agent can see what a person is looking at onscreen. It can be a precursor to models that use computers, like Anthropic’s Computer Use, where the AI model is not only looking at a screen but is actively opening tabs and programs for the user.  Ho ho ho, ask Santa a question  In a bid for levity, OpenAI also rolled out “Santa Mode” in advanced voice mode. The new preset voice sounds much like the jolly old man in a red suit. Unlike the new features restricted to specific users, “Santa Mode” is now available to users with access to advanced voice mode on the mobile app, the web version of ChatGPT and the Windows and MacOS apps until early January.  Chats with Santa, though, will not be saved in chat history and will not affect ChatGPT’s memory.  Even OpenAI is feeling the Christmas spirit. source

British startup SatVu has secured £20mn (€24mn) to fuel the development of its hyper-accurate thermal imaging satellites that act like a thermometer for the whole planet.  The cash injection includes £10mn (€12mn) in equity from Spanish VC Adara Ventures and British tech-focused fund Molten Ventures. The remainder comes from an insurance payout, the startup said.  The funding will propel the launch of two new satellites in its HotSat constellation, which are scheduled to liftoff next year. The probes — HotSat-2 and HotSat-3 — will replace HotSat-1, SatVu’s first satellite, launched in 2023.  When HotSat-1 launched it was fitted with the world’s highest-resolution, commercial thermal sensor. The camera, developed in collaboration with the European Space Agency (ESA), could deliver thermal data at a 3.5-meter resolution. The 💜 of EU tech The latest rumblings from the EU tech scene, a story from our wise ol’ founder Boris, and some questionable AI art. It’s free, every week, in your inbox. Sign up now! However, HotSat-1 suffered a major setback just six months into its mission when its sensor stopped functioning.  “The satellite was working fantastically, the data was great and the customers were super-excited. To trip up now is deeply frustrating but we’ve proved the principle and that puts us in a really strong position for the future,” Anthony Baker, SatVu’s founder and CEO, told BBC News at the time.  With HotSat-2 and HotSat-3 — and a fresh pot of funding — SatVu looks to stage a comeback.  Baker said the investment would help the startup accelerate its mission to deliver “unparalleled thermal insights” that empower industries and governments to take “decisive climate action.”  The company eventually plans to deploy a constellation of at least eight thermal imaging probes. SatVu’s technology has been dubbed “the world’s thermometer.” It provides near real-time heat maps of the Earth’s surface. With applications spanning national security, infrastructure monitoring, and climate resilience, the startup claims its technology could guide more targeted climate action and policy decisions. Baker, a satellite expert, founded SatVu in 2016. Headquartered in London, the company mainly comprises a tight-knit team of Earth observation and aerospace specialists. SatVu has raised a total of £64mn (€78mn) in funding to date.   The latest investment is the first from Adara Ventures’ Energy Fund. The Madrid-based VC set up the fund this year to invest in cutting-edge technologies that accelerate the energy transition in Europe. The fund has a target size of €120mn.  source

Episode #3: Old Yeller This was, apparently, widely known in our IT organization: One of my peers was notorious for calling one or another female staff member into his office and screaming at them for no reason. A member of one of my teams asked me why I didn’t do anything about this. After thanking them for letting me know about the situation, I met with the CIO, who informed me that while problematic, my peer was in many ways a strong performer, whose ongoing stream of accomplishments the company would miss should they be lost. And so, HR was working with the offending manager to try to get him back on the rails, on the grounds that the company didn’t want to lose such a valuable employee. My insight — that the company had already lost quite a few valuable employees because of this situation — wasn’t, shall we say, welcome. source

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If you’re hearing more about payment APIs now than in the past, it may be because you are. Apple recently announced plans to incorporate tap-to-pay functionality in the new iPhones. Big banks like Bank of America are seeing a major uptick in adopting payment API technology. And payment technologies with open APIs like Stripe continue advancing their capabilities and integrations. So, it’s no surprise that the payment API market has grown tremendously, especially over recent years. In fact, it was worth $200 million in 2023, with forecasts to hit $306.5 million by 2032. Plus, a 2024 State of the API Report shows that nearly three-quarters of businesses are “API first” compared to just 66% a year ago. Let’s discuss payment APIs in more detail and what to look out for when using them in your business. What is a payment API? A payment API, or payment application programming interface, is a technology that allows business platforms — like point-of-sale (POS) terminals, e-commerce sites, and similar — to process payments. The payment API is essentially the connection between all platforms involved in any payment transaction. For businesses, it connects your payment processor and gateway with the customer’s financial institution to carry out the transaction. SEE: Best Payment Gateways How are APIs used in payment processing? APIs connect the payment technology and the financial institutions involved in any transaction. Here’s a hypothetical example to walk us through the process. Let’s say I want to purchase a sandwich from a restaurant. The sandwich costs $15, and I want to pay for it with my credit card. The restaurant initiates the transaction and presents me with its POS terminal. This is the first time the payment API has been used to initiate the transaction, identify the amount, and determine where it should be transferred. I tap my credit card on the terminal. The payment API works again, taking the information from the restaurant’s POS and sending it to my card issuer. My card issuer looks at the transaction and determines if it’s approved, usually depending on whether I have sufficient funds or if the transaction appears to be fraudulent. When the payment is approved, the payment API goes to work again, sending this information to all parties involved — my card issuer, the restaurant’s POS, and even the restaurant’s financial institution once the funds are transferred from my card and the restaurant’s POS system. However, this data first goes through a payment gateway, where it’s encrypted for security. Basically, payment APIs are used at every step of payment processing. They communicate between all entities, share relevant information, and allow the payment to be processed. Mistakes to avoid when integrating a payment API When integrating a payment API for small businesses, there are several common mistakes to avoid to ensure smooth transactions, security, and a good user experience. Here are some key mistakes to watch out for. Not having the proper technical expertise Integrating payment APIs can be complex, especially for businesses without extensive technical expertise. They often require a deep understanding of API documentation, coding practices, and security protocols. Carefully review the API documentation and consider working with a developer familiar with payment gateway integrations. Many APIs also offer SDKs and libraries to simplify the integration process. Lack of security and compliance Some businesses make the mistake of neglecting proper encryption or failing to comply with PCI DSS (Payment Card Industry Data Security Standards). It’s important to make sure all transactions are securely encrypted using SSL/TLS and that you comply with PCI standards to protect sensitive data like credit card information. These measures protect both you and your customers. Likewise, you don’t want to ignore legal compliance with local or international payment regulations. Failure to abide by these standards can put your business at risk of fines — or worse. Research the payment regulations in all regions you operate in and ensure your payment integration meets those legal requirements. Not testing for all scenarios It’s easy to test for the standard situations that pop up: a card is declined, the Wi-Fi goes down, you have to manually input a card, etc. However, it’s equally easy and important to test for unlikely edge cases, such as declined payments, network timeouts, or duplicate transactions. To avoid this mistake, test your payment API integration for all kinds of scenarios, including failed transactions, duplicate submissions, partial payments, and more. Choosing the wrong payment gateway Selecting a payment gateway without considering factors like transaction fees, international support, customer support, and payout times is an easy mistake to both make and avoid. Make sure you research different payment gateways, such as Stripe, PayPal, and Square, to figure out which is best for you. Compare costs, payment API integration complexity, customer support, and currency support for your customer base. Inadequate documentation Some payment APIs have unclear or incomplete documentation, making it difficult for developers to implement the API correctly or troubleshoot issues. That same 2024 State of API report also shows as many as 39% of developers say “inconsistent docs” are their biggest challenge, and 43% actually turn to their colleagues to explain APIs. Choose payment APIs with comprehensive and clear documentation. If you’re stuck with a platform with less-than-helpful documentation and support, I recommend turning to community-driven resources like forums, Reddit, or GitHub. Another common mistake is not documenting how the payment system works or how to troubleshoot common issues. This makes it difficult to manage, integrate, or upgrade the integration from an internal perspective. Create internal documentation on the integration process, troubleshooting steps, and any customizations. That same report shows that more than half (58%) of developers use internal documentation to help navigate this mistake. This will also help when onboarding new team members or troubleshooting issues. Common challenges with APIs for payments Payment APIs are essential for businesses to handle transactions efficiently, but integrating and maintaining them can present challenges. Here are some common challenges when working with payment APIs. Managing the technology It seems there are

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A VoIP speed test measures the performance of an internet connection to see if it can handle internet-based communications. These tests simulate data transmissions of a VoIP call from your network, typically measuring latency, jitter, upload speed, and download speed. When tested together, these results can give you a strong sense of what calls will be like for your team. Whether you’re interested in installing a VoIP system, making network changes, or troubleshooting an issue, a speed test takes less than 30 seconds. 1 RingCentral RingEx Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Medium (250-999 Employees), Large (1,000-4,999 Employees), Enterprise (5,000+ Employees) Medium, Large, Enterprise Features Hosted PBX, Managed PBX, Remote User Ability, and more 2 Talkroute Employees per Company Size Micro (0-49), Small (50-249), Medium (250-999), Large (1,000-4,999), Enterprise (5,000+) Any Company Size Any Company Size Features Call Management/Monitoring, Call Routing, Mobile Capabilities, and more Three free VoIP speed test options There are dozens of free speed tests out there. These three are some of the best because they come from reputable business phone services. I encourage you to try all three — you can explore other free options as well. 1. RingCentral’s free VoIP speed test RingCentral is one of the best business communication solutions on the market. Trusted by over 400,000+ organizations worldwide, its VoIP technology powers everything from small business phone systems to contact centers, all-in-one communications suites, and everything in between. More on RingCentral: RingCentral review | RingCentral vs Dialpad. RingCentral’s VoIP test provides advanced settings and highly accurate results. Image: Ringcentral.com Its free VoIP speed test is one of the most advanced options you’ll find. While the test takes slightly longer to run, you’ll get a lot of details others don’t provide. Prior to starting, set the number of simultaneous calls that could be run on your network. I recommend conservatively estimating higher than you’ll need, as this ensures your network can handle even the worst case scenario. You’ll be able to set the test the call duration, ranging from one to five minutes. The longer you run the test, the greater the chance of detecting potential problems. Two minutes is usually sufficient. It also gives you the option to try it with different VoIP codecs. If you’re not sure what that means, you can leave it on the default selection. The test measures jitter and packet loss. Your audit summary will be color-coded (green, yellow, and red) for all metrics so you can quickly see where you passed or failed. That’s all based on RingCentral’s recommendation of less than 30 ms of jitter and packet loss below 1%. However, the best part is the MOS (Mean Opinion Score). It’s a simple 1-5 ranking scale, with 5 being the best possible score. If you want a quick answer, you can ignore everything else and just look at this number—if it’s a 4 or 5 you’re safe to proceed. The main limitation of this test is that it only lets you test up to 50 concurrent calls. While that’s plenty for most businesses, other free tests support up to 200. Aside from that, you’ll also have to install a plugin to run it. It’s entirely safe to do so and you can remove it when you’re done. 2. Nextiva network quality speed test tool Nextiva is another industry leader in the world of VoIP phone systems and business communications. It’s a great choice for startups, scaling teams, and enterprise organizations that want to prioritize customer engagement. More on Nextiva: Nextiva review | Nextiva vs RingCentral.  All you have to do is choose your location and desired number of simultaneous calls to get started. Image: Nextiva.com Nextiva’s VoIP speed test is also entirely free, but takes less time than RingCentral’s. Like with RingCentral, you’ll need to install a plugin to run it. It’s completely safe and takes a matter of seconds to install. One of the more unique aspects of this test is the ability to choose call origins. This can be helpful if you have customers or offices across the country. It can improve the accuracy of your results, and you can run the test multiple times from different locations to simulate calls coming in from all over the country. You may be surprised how location and distance impacts your results. I also like that Nextiva lets you test up to 200 simultaneous calls (compared to just 50 with RingCentral). Nextiva’s test shows latency, download speed, upload speed, your IP address, packet loss, and jitter. According to Nextiva’s guidelines, packet loss should be at 0%. Jitter and ping (or network latency) should both be below 70 ms. 3. Ooma free VoIP speed test Ooma is a great alternative for traditional office spaces that need physical desk phones. Its plug and play hardware makes it easy for even the smallest of teams to get started in less than an hour. More on Ooma: Ooma review | Ooma vs RingCentral.  Ooma’s VoIP speed test is the simplest and fastest. Image: Ooma.com Its free VoIP speed test is the simplest of the three. It takes less than 30 seconds to run and doesn’t require downloading any plugins. Despite its simplicity, you’ll get all the essential information you need to determine whether or not your network can handle VoIP calls. The test measures ping, jitter, download speed, and upload speed. You can also change the host location and run multiple tests to see how your results vary based on location. But this tool’s simplicity has a few drawbacks. For one, it doesn’t actually tell you how to read the results — you can find it elsewhere on Ooma’s site, though. Here’s the answer so you don’t have to go on a scavenger hunt: jitter should be less than 30 ms and latency (ping) should be less than 150 ms. For two, Ooma doesn’t let you run tests for concurrent calls. You’ll have to do some math to figure out if your