Maryfran Johnson Hi. Good afternoon, and welcome to CIOLeadership Live. I’m your host, Maryfran Johnson, CEO of Maryfran Johnson Media and the former editor in chief of CIO magazine and events. Since November of 2017 this video and audio podcast has been produced by the editors of cio.com and the digital media division of foundry, which is an IDG company, our growing online library of past interviews all still openly available on both CIO.com and our YouTube channel includes more than 150 chief information technology and digital officers from mid sized to large companies across every industry, joining our esteemed lineup of CIOs, actually, for the second time in our show history, is Sastry Durvasula, who is the Chief Operating information and Digital Officer at TIAA. This is the Fortune 100 financial services firm that started out more than a century ago as the Teachers Insurance and Annuity Association of America. It was founded by Andrew Carnegie to build a sustainable Retirement System for teachers today. TIA is a $40 billion nonprofit organization with 16,000 employees globally providing retirement and investment products and financial advice, mostly to people working in the academic, research, medical, nonprofit and government sectors. Sastry joined the organization in February of 2022 in what was then an unusually broad CIO plus role where he combined technology leadership with client services across a company that is managing $1.4 trillion in assets. And six months ago, in November of 24 he was promoted into yet another unique role, overseeing the four connected pillars of the company globally, that is technology, digital and client services, operations and shared services. Before he joined TIAA, he was the global chief technology and digital officer and a partner at McKinsey and Company. And before that, served in various digital data and Chief Information Officer roles at insurance broker Marsh McLennan and also at American Express. Then just last month, when the latest honorees to be inducted into the CIO Hall of Fame were announced. Sastry’s name was, not so surprisingly, on that list of seven outstanding business technology leaders who are making a real difference in the world of it. Leadership. Sastry, welcome and congratulations on your latest honor. Thank you. Thank you so much, Maryfran, It’s always pleasure to be on your show and appreciate your very kind introduction. Thank you. Well, you’re absolutely welcome, and there’s not that many CIOs that have made two appearances on the show over these years. So it’s great to have you back. Let’s talk about let’s start out talking about what has changed for you in this unusual compounded role of CEO, COO and CIO and digital chief. Talk about how the role came to be and what your marching orders were from your CEO. Sastry Durvasula Yeah, you know, as you said, I joined in 2022 in fact, on Valentine’s Day of 2022romantic, yes, with lots of love for TIAA. And you know, this is, you know, as I discussed in our last episode, you know, I’ve only worked for 100 year old companies most of my career. So, yeah, so I just, I love the culture aspects. I love the power of technology, you know, transforming and reimagining businesses. So that was the reason why, you know, I was gravitated to TIAA, and obviously working with a very progressive CEO like Shawna Brown Duckett was a big plus for me when I, when I made the decision to join TIAA since, you know, obviously, it’s been now three plus years, and the world has changed quite a bit. Financial services industry changed a lot. Technology changed a lot with the advent of same year, actually the year I joined in 2022 in A4 ChatGPT was born, and the world changed since then. So tech changed a lot. You know, the way we serve our clients changed a lot. And hence my role change. So, you know, it’s a very, I would say, progressive set of opportunities that I took onbeyond technology and client services. You know, we’re putting our technology, especially AI, you know, in delighting our clients through, you know, digital and client experience. Of next generation, you know, driving a level of operational efficiencies, elevating our shared services. So basically, my remit now has what was originally my role, which is technology and client services. But as you said, we’ve added the digital and client experience with Jessica Austin Barker, who’s our Chief Digital and client experience officer who’s on my leadership team now, as well as a lot more focus on, you know, operational excellence and elevating our shared services. Because fundamentally, I believe that, you know, digital transformation, or AI power transformation, or technology transformation, ultimately, is here to serve the business. And these four connected pillars, you know, are the pillars that the businesses of TIAA, all three businesses, you know, stand on, whether it’s retirement that we started with our wealth management, where we serve, you know, our participants, and then you know, asset management, where we manage, as you said, you know, manage $1.4 trillion of assets out across the globe. So I think it’s a great set of pillars to be responsible for. You know, it’s over with over half of the organization from a colleague standpoint. So it’s, that’s the other thing that changed from a people, you know, leadership, responsibility and and driving, really, this ai, ai powered world that we are all fast walking into and driving up reskilling and upskilling, I think that’s what really changed. I’m I’m super excited, you know, with the set of responsibilities and the leadership team that we’ve assembled and the opportunities that we have in front of us, well, I’ve started when in a lot of my recent recordings with CIOs, I’ve started kind of watching the clock to see whether it’s the first five minutes or the first 10 minutes when we start talking about AI, and we’re mostly at the five